The harbor master of the Port of Rotterdam Authority uses a port information system to guide all traffic in the port safely and quickly through the port. This system is used by a large number of professionals with various tasks. From the operators at the port control center to the patrol vessels and field service inspectors. The interface on this system, which processes large amounts of data in real time and should make it transparent, is now 7 years old and far from intuitive. I was asked to create the service design and redesign the interfaces for the different roles based on observations of the activities and tasks, user research and the technical and economic ambitions of the Port. This resulted in a new application with clear display of the data, new user-friendly screens and functionality that is now being used and further developed in close collaboration with a number of agile scrum teams.
Activities User research, Task research, Data visualisation, User experience (UX) design, Customer Journeys, Wire framing, Prototypes, UX testing, Building Design System with colleagues UX Designers, Interface (UI) design, WCAG 2.1, Workshops
Task analysis and profiles of the different users
Process journey of a task touching numerous profile's to get insights into the roles within the application
Careful task analyzes have been made by means of observations and interviews with users and stakeholders
There was a great need for a 'dark mode' setting for the night shifts
The more complex interactions have been tested with users with prototypes made with Principle.
We also used prototyping to get an overview for stack holders and product owners of the work still to be done. Those prototypes could get a little bit complex...
Every component is documented in the design system and easy accessible by designers to be used as a library in Sketch/Figma