Service Design with a user centred approach
Digital strategy and execution
Facilitator of design workshops and design sprints
I explore and validate design options and concepts
Design a suitable and consistent omni channel user experience
Customer journeys, personas and scenarios/interactive dialogues
UX concept designs, wire framing and prototypes for all channels
Creative, innovative and strategic thinker with eye for detail
Implement a design system, documenting a consistent, yet evolving, design language. Accelerating the design processes and systematically tying design and code together. Getting community support and getting people to use it.
Usability testing 
Experience in collecting client feedback / facilitating interactive sessions with clients
Team player and a good listener and advisor to senior management
Scrum agile work method
Deliver the value proposition of the product to users

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